Frequently Asked Questions

Are your products new?

Product condition varies. Each listing identifies whether an item is new, open-box, or pre-owned.

How quickly do orders ship?

Most orders are processed within 1–3 business days. Delivery estimates and available shipping methods are shown at checkout.

Will I receive tracking?

Tracking is emailed after shipment when it is available from the carrier or fulfillment partner.

Can I change or cancel an order?

Email us immediately. We will try to help, but changes are not guaranteed after fulfillment begins.

What is your return policy?

Eligible items may be returned within 30 days after delivery. Review the Refund Policy for conditions and exclusions.

Are fragrances authentic?

Listings are created based on the item and packaging available to us. Review the product photographs and description carefully, and contact us before ordering with authenticity or condition questions.

How do I contact support?

Email joshuamiranda541@gmail.com and include your order number when applicable.